Globalization is redefining customers’ and employees’ expectations of collaboration and communication to promote responsiveness and drive decision-making. As firms adopt performance-sensitive applications such as VoIP, unified communications and advanced videocon- ferencing solutions such as telepresence, MPLS IP VPN is rapidly becoming the preferred WAN architecture.

This April 2012 study by Forrester Consulting on behalf of AT&T, examines the key drivers and concerns around implementing MPLS, looks at how distributed organizations are already deploying it, and explores the benefits to the network and the broader business.